(1)To guarantee the performance of services required, for each reservation we send you confirmation message via e-mail or fax.
Customer needs to do an advance payment of at least 30% of the total. We also require you to provide us all the data necessary to ensure service in the best way possible.
Ex. Name, address, telephone number ( if possible cell) , exact place of service, any references to the flight date, time and exact date, destination address and any phone number, number of passengers, any children, persons with difficult mobility.
(2)In any case, our drivers are NOT allowed to accept reservations of return without booking, changes of schedule and address. So we recommend you to plan well your trip before booking. If happens any schedule changes, please contact us as soon as possible via e-mail: firstname.lastname@example.org , Fax: +39 041 5800400. For the case of emergency, please send SMS message via +39 347 4458256.
(3)Our emergency number is: +39 347 4458256.
Our office is open from Monday to Friday from 09:00 to 18:00 at +39 041 5802049.
Please contact Mr. Berenato Francesco - Mrs Kobayashi Sachiko
(4)Please inform us for the oversize baggage such as : Bicycles, wheelchair, trunks, oversize suitcases, ski/snowboard.
(5)In the case of cancellation, less than 12 hours before the service, we’ll charge you the full amount. Less than 24 hours before the service, we’ll charge you 50% of the total of service. Less than 48 hours before the service, we’ll charge you 20% of the total of service. Reservation can be cancelled up to 48 hours before the service without penalty.
(6)If the service starts at an airport and the flight is delayed, the driver will wait you and we guarantee your service without any extra fee.
(7)Our night hour is from 20:00 to 06:00 and costs 20% extra on the price of normal service.
In the case that the flight is diverted to another airport, the driver wait you anyway, but all the amount of service will be charged. If happens, please contact the emergency number immediately and tell us how and when you arrive the airport that you should have been arrived. Then we can arrange the driver that wait for you and you’ll have the same service that you booked with an extra fee of waiting and night hour’s charge which depends on the time you arrive.
(8)For every extra hour of waiting or overtime requested by the client, the cost is 38.00euro + 10% of IVA(Tax) per hour.
(9)Upon your arrival our driver will wait for you with a sign board with the name you specified.
(10)Our driver wait you one hour from the moment that your airplane will be landed.
(11)If happens any baggage claim, please contact our office: +39 041 5802049, or emergency number: +39 347 4458256, or one of you leave the baggage area to communicate directly with the driver. Otherwise, our driver can wait you no more than one hour from the moment that your airplane is landed.
(12)For who arrives at the pier, our driver will wait you with the name board at the terminal you informed us. The driver will wait you for 45 minutes from your ship arrived. If we’ll have no information from you after 45 minutes, we’ll NOT be responsible to wait for you and all the amount will be charged because we consider it as a cancellation of the service.
(13)In the case of ship delayed, the driver will wait you for 45 minutes from your ship arrived.
(14)All the price indicated on the price list include IVA(tax), fuel, highway fee and a driver meal during the service hour.
(15)Not included: Parking fee, ferries, tunnel toll, accommodation for the driver, and any extra meal for the driver.
(16)Our payment system are with major credit cards: VISA, MASTER, AMEX.
You can also use the pay on-line system of BANKPASS which has guaranteed safety by the Italian Banking Association.
(17)For each service we’ll issue regular receipt of payment. And confirmation of the service will be made via e-mail or fax.
(18)Our vehicles have a capacity of 1 to 8 passengers with a regular license of rent a car with a driver.
To guarantee your safety trip all our vehicles have regular maintenance and all passengers are covered by insurance.
(19)Our drivers have long experience and are professional, but despite this, they may use GPS car navigation system.
(20)On all our vehicles is prohibited smoking.
(21)For any further information, please contact our office: tel+39 041 5802049 or E-mail: email@example.com.
Director Berenato Francesco