Q: Can the driver of the water taxi accompany and help me to carry my baggage up to my hotel in the case of the accommodation been far from the nearest point where it could stop?
A: In any case, the driver cannot leave the water taxi because in Venice there are very strict rules for the boats to remain stopped, and the service is not included in the price indicated.
But if you have difficulty walking and lots of luggage, and your hotel is not directly accessible, we can prepare the baggage porters service with an additional fee. Just let us know when you book our service.
Q: Why should I book? I can not take your car in the airport or Rome square like a usual taxi service?
A: The Italian law on transport requires all customers transported on our vehicles to have booked our service in advance.
Q: Can you tell me your working hours ?
A: Our offices is open from 9am to 6pm but in case of emergencies you can reach us with the number: +39 347 4458256
Q: Are your cars non-smoking? Is there air conditioning? How many seats for passengers?
A: All vehicles are no- smoking and are equipped with air conditioning. We have vehicles for up to 4 and 8 passengers.
Q: If I arrive at Venice by cruise ship, are the terms and conditions the same as arriving at the airport by plane?
A: No. In this case the driver will wait no more than 45 minutes from the time of arrival you booked. In the case of a delay, please call our emergency number.
Q: Can I bring extra baggage? Is there any problem if I bring a wheelchair?
A: Yes of course you can bring a extra baggage. The important thing is that you can identify all your baggage!
There is no problem for us that you bring a wheelchair.
Q: Is everything included in the price?
A: The prices include everything that is specified, and also the highways fee , fuel, and taxes.
Q: Until when can I change or cancel the booking?
A: Reservations can be changed or cancelled up to 48 hours before transport without penalty.
Q: What happens if my flight is delayed?
A: We will wait until an hour after the scheduled time of arrival even if late.
After an hour we’ll try our best to arrange your alternative transfer service but we are not responsible if this is not possible.
In the case of lost baggage, or if it looks like it will take more than 1 hour to finish all the procedures, please call or alert the driver and then we can wait for you.
Q: Is it possible to request baby seats for the children under 3 years old?
A: I’m sorry but we cannot provide baby seats. Children under 3 yeas old must sit in the arms of their parents.
Q: How much tip should I leave to the driver?
A: The tips to be paid depends on the service you have received.
Q: How long does it take to get to the Hotel I booked?
A: The estimated times from the Airport to the hotel are as follows:
Venice center about 35 minutes
Venice Lido about 50 minutes
Mestre about 20-30 minutes
Attention: in case of cancellation of the reservation, it must be communicated 48 hours before your arrival or departure.
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